We want you to be completely satisfied with your purchase. If for any reason you are not happy with your framed artwork, you may return it under the following conditions:

1. Return Period: All returns must be initiated within 15 days of receiving your order.
2. Condition of Artwork: The artwork must be returned in its original, unused condition, with all original packaging, tags, and accessories included.
3. Proof of Purchase: A copy of your receipt or order confirmation is required for all returns.
4. Return Shipping: Customers are responsible for return shipping costs unless the item arrives damaged or defective. We recommend using a trackable shipping method to ensure safe return.
5. Damaged or Defective Items: If your artwork arrives damaged or is defective, please contact us within 7 days of receipt for a full refund or replacement. Photos of the damage may be requested.
6. Custom Framing: Due to the personalized nature of custom framing, these items are generally not eligible for return unless they arrive damaged or defective.
7. Refunds: Refunds will be processed after the returned item is received and inspected. Refunds will be issued to the original payment method, minus any applicable shipping or handling fees.
8. Exchanges: We are happy to exchange items if the product is defective or damaged.

Please contact our customer service team at frame@olive-melon.com or 610-222-2289 to initiate a return or for any questions.